The Bank collects customer’s data from different sources. In majority of cases, personal data are provided directly by the customers who decide to use certain banking product or service. Personal data are also obtained indirectly, by using banking products or services. Certain data are created during data processing for the needs of reports, analyses, etc.
The Bank also uses other data on customers available via public sources (public registries, databases, web applications, social networks or other public sources of information).
Personal data processed by the Bank are the following:
Name, surname, personal citizen identification number, contact data, citizenship, e-mail, tax identification number and others
Legitimacy data (for example: ID card number or passport number)
Socio-demographic data (gender, age, education, employment...)
Geographic location (for example: address)
Identification data (for example: signatures of customers)
The Bank also performs the processing of the following data:
Data on related persons
Data on orders (for example: payment order)
Data stemming from the execution of a contracting duty (for example: data on turnover related to payment operations, data on balance or depost, data on calculated interests)
Data related to financial status
Documentation data (for example: data related to the counselling of the customers)
Data from the registry, photos and audio recordings (for example: video, recording of a telephone conversation)
Data on transactions, channels and applications used by individuals for the purpose of contacting with the Bank
Data on the products and services used by individuals.
The Bank also conducts the processing of personal data so as to fulfil legal and regulatory obligations.